Privacy Policy

At CrewTech (“we”, “our”, or “us”), we are committed to protecting the privacy and personal information of our clients, visitors, and users of our website (www.crewtech.co.za). This Privacy Policy outlines how we collect, use, and protect your personal information in compliance with the Protection of Personal Information Act, 4 of 2013 (POPIA).

By accessing and using our website, you agree to the terms set out in this Privacy Policy.

1. Information We Collect

We may collect personal information directly from you or indirectly through your use of our website. The types of personal information we may collect include:

  • Personal Identifiers: Name, email address, phone number, and company information.
  • Communication Data: Any communication you have with us, including emails and customer service requests.
  • Technical Data: Your IP address, browser type, access times, and other data collected via cookies and similar technologies.

2. How We Use Your Personal Information

We use the personal information we collect for the following purposes:

  • To provide and maintain our services;
  • To communicate with you regarding services, updates, or inquiries;
  • To improve our website, services, and client experience;
  • To comply with legal obligations, such as the POPIA;
  • To process payments or transactions, if applicable.

3. Legal Basis for Processing Personal Information

In compliance with POPIA, we ensure that personal information is processed lawfully, minimally, and only for specific, lawful purposes. The legal bases we rely on for processing your personal information include:

  • Consent: Where you have provided consent for us to process your personal information.
  • Contractual Obligations: When the processing is necessary for the performance of a contract we have with you.
  • Legal Obligations: When we are required by law to process your information.
  • Legitimate Interest: When processing is necessary for our legitimate business interests, provided it does not override your privacy rights.

4. Sharing of Personal Information

We may share your personal information with:
  • Service Providers: Third-party companies that provide services on our behalf, such as website hosting, email delivery, and data analysis. These parties are bound by confidentiality agreements and are only allowed to use your personal information as needed to perform these services.
  • Legal and Regulatory Authorities: If required by law, we may disclose your information to regulatory bodies, courts, or law enforcement.

We will never sell or rent your personal information to third parties.

5. Data Retention

We will retain your personal information only as long as necessary to fulfill the purposes for which it was collected or as required by law. Once the data is no longer needed, we will securely delete or anonymize it.

6. Your Rights Under POPIA

You have certain rights concerning your personal information under the POPIA, including:
  • Right to Access: You may request access to the personal information we hold about you.
  • Right to Correct: You may ask us to update or correct your personal information.
  • Right to Object: You may object to our processing of your personal information where we rely on legitimate interests.
  • Right to Withdraw Consent: If you have given consent for the processing of your personal information, you have the right to withdraw it at any time.

To exercise these rights, please contact us at the details provided in the “Contact Us” section below.

7. Security of Personal Information

We implement appropriate technical and organizational security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.

8. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance user experience, analyze website traffic, and provide targeted advertising. You can control your cookie preferences through your browser settings.

9. International Transfers

CrewTech operates within South Africa, and any personal information we collect is stored and processed locally. However, if your personal information needs to be transferred to countries outside of South Africa, we will ensure that adequate protection is in place in compliance with POPIA.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The revised policy will be posted on this page with the updated date at the top. We encourage you to review this policy regularly to stay informed about how we are protecting your personal information.

11. Contact Us

If you have any questions or concerns about this Privacy Policy, or if you wish to exercise your rights under POPIA, please contact us: